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Shipping Policy

 

Shipping Policy, Methods & Locations

  

Orders with Standard Shipping typically take between 1-2 business days to be processed and shipped. Expedited orders placed before 2:00 p.m. ET (11:00 a.m. PT) will be shipped the same day. Weekends and holidays are not business days and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

From time to time, we have epic sales. When that happens, we work nights and weekends to get all orders out quickly, but we could still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast as humanly possible!

Currently, we only ship merchandise purchased on shopdaisylane.com within the United States using FedEx, UPS, or USPS as delivery carriers in the United States.

shopdaisylane.com customers may select from the shipping methods that are available for the item(s) you wish to purchase.

DELIVERY RATES & FEES (U.S. Dollars) 

Ground shipping, continental US only

METHOD             ESTIMATED DELIVERY TIME            ORDER SHIPPING FEE

Standard Shipping      3 to 7 business days                     $5.95     (*Shipping Price Not Including Candles & Home Décor)

Standard Shipping      3 to 7 business days                        $12.61   (*Shipping Price For Candles & Home Décor)

Next-Day                     Next business day*                       $23.78

** All candles and home décor shipping rate may vary 

** Orders must be placed by 1 pm Pacific Standard time to ship same day.

** Free Shipping is only under Standard Shipping

** Regular order shipping fees will appear as options, but the shipping fee will be reduced accordingly at checkout. Non-US customer must review other terms and fees for purchases in their respective countries.

Standard Shipment: Following credit card authorization and verification of information, you will receive your order within approximately five to seven business days (Monday through Friday, not including holidays).

Express Shipment: Orders placed with express shipping Monday through Friday (excluding holidays) before 1:00 PM PT /10:00 AM ET will arrive within two business days, pending credit card authorization and verification. Orders placed with express shipping Monday through Friday after 1:00 PM PT / 10:00 AM ET, or on weekends and holidays, will arrive within two to three business days. Express shipping to rural routes and remote locations typically arrives within three to four business days.

Next-Day Shipment: Orders placed with next day shipping Monday through Friday (excluding holidays) before 1:00 PM PT / 10:00 AM ET will arrive within one business day, pending credit card authorization and verification. Orders placed with next day shipping Monday through Friday after 1:00 PM PT / 10:00 EM PT, or on weekends and holidays, will arrive within two business days. Next day shipping to rural routes and remote locations typically arrives within two to three business days.

Ship-To Locations: shopdaisylane.com ships to all 50 U.S. states, including Alaska and Hawaii. Our online store is proud to offer standard shipping to APO/FPO addresses, though it may take longer to arrive than the listed delivery times. Unfortunately, at this time we do not offer express shipping services to APO/FPO. Also, we do not ship merchandise orders internationally.

Accepted Payment Methods & Billing Information

shopdaisylane.com accepts Visa, MasterCard, American Express, and Discover, as well as PayPal and shopdaisylane.com Gift Cards for U.S. merchandise purchases. We do not accept American Express Prepaid Debit Cards.

During checkout, select a form of payment from the shopdaisylane.com Gift Card or credit card drop down menus. Other than shopdaisylane.com Gift cards, all payment methods will be processed via "Credit Cards" fields during Checkout. If you do not already have a payment method stored, enter a new one. Then, enter your Billing Information as it appears on your credit card statement. If your information is already entered, confirm it is correct. Please ensure that your billing name is exactly as it appears on your credit card. For our customer's protection, transactions cannot be processed if billing information is not 100% accurate.

Weekends
Please remember that delivery time does not include weekends or holidays.

Lost Packages

If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed. 

Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. 

However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund. 

Signature Required

When is order is valued at $250 or more, we require a signature for delivery. This will help ensure that the order was delivered correctly.

Please call us for any questions or concerns: +1(209)418-5901 or you may email us at info@shopdaisylane.com

 

All Items are shipped from California